Terms and Conditions

Effective Date: 13/06/2025
Last Updated: 17/06/2025

1. Introduction

Welcome to Viral Vault Labs. These Terms and Conditions (“Terms,” “Agreement”) govern your use of the viralvaultlabs.com website (“Website”) and the digital marketing services (“Services”) provided by Viral Vault Digital Marketing Ltd (“Company,” “we,” “us,” or “our”).

By accessing our Website or using our Services, you (“User,” “Client,” “you”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

Company Information:

  • Legal Entity: Viral Vault Digital Marketing Ltd
  • Registered Address: Office 1, 84 Archiepiskopou Makariou III, Larnaca, 6017 Cyprus
  • Registration Number: [Insert Company Registration Number]
  • VAT Number:
  • Email: legal@viralvaultlabs.com

2. Definitions

  • “Agreement” means these Terms and Conditions
  • “Client” means any individual or entity purchasing our Services
  • “Content” means all text, images, videos, data, and materials on our Website
  • “Services” means our digital marketing services including but not limited to lead generation, SEO, content creation, and marketing campaigns
  • “User Account” means your registered account on our platform
  • “Intellectual Property” means all copyrights, trademarks, patents, and other proprietary rights

3. Acceptance of Terms

3.1 Agreement Formation

By using our Website or Services, you confirm that:

  • You are at least 18 years old or have legal capacity to enter contracts
  • You have the authority to bind your organization (if applicable)
  • You have read, understood, and agree to these Terms
  • All information provided is accurate and complete

3.2 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms on our Website
  • Sending email notifications to registered users
  • Providing prominent notice on our Website

Continued use of our Services after changes constitutes acceptance of the modified Terms.

4. Services Description

4.1 Digital Marketing Services

We provide comprehensive digital marketing solutions including:

  • Lead generation and customer acquisition
  • Search engine optimization (SEO)
  • Content creation and marketing
  • Social media management
  • Pay-per-click (PPC) advertising management
  • Analytics and performance reporting
  • Strategic consulting and planning

4.2 Service Customization

Services may be customized based on:

  • Client requirements and objectives
  • Industry specifications
  • Budget and timeline constraints
  • Agreed service packages

4.3 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. We may temporarily suspend Services for:

  • Scheduled maintenance
  • Emergency repairs
  • System upgrades
  • Security issues

5. User Accounts and Registration

5.1 Account Creation

To access certain Services, you must create a User Account by providing:

  • Accurate contact information
  • Valid email address
  • Secure password
  • Business information (if applicable)

5.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of login credentials
  • All activities under your account
  • Immediately notifying us of unauthorized access
  • Using strong, unique passwords

5.3 Account Termination

We may suspend or terminate accounts for:

  • Violation of these Terms
  • Fraudulent or illegal activities
  • Non-payment of fees
  • Abuse of our Services or systems

6. Payment Terms

6.1 Fees and Pricing

  • Service fees are as quoted in your service agreement or displayed on our Website
  • All prices are in EUR unless otherwise specified
  • Prices are subject to applicable VAT and taxes
  • We reserve the right to change pricing with 30 days’ notice

6.2 Payment Methods

We accept:

  • Credit and debit cards
  • Bank transfers
  • Other payment methods as specified

6.3 Payment Schedule

  • One-time services: Payment due upon agreement signing
  • Ongoing services: Monthly payments in advance unless otherwise agreed
  • Setup fees: Due before service commencement

6.4 Late Payments

  • Late payment fees may apply after 30 days
  • Services may be suspended for non-payment
  • Outstanding amounts may be referred to collection agencies

6.5 Refunds

Refund policies vary by service type:

  • Consultation services: No refunds once delivered
  • Ongoing services: Pro-rated refunds for unused periods at our discretion
  • Custom projects: Refunds based on project completion status

7. Client Obligations

7.1 Cooperation

Clients must:

  • Provide timely access to necessary information and materials
  • Respond promptly to requests for feedback or approvals
  • Assign appropriate personnel for project communication
  • Maintain confidentiality of proprietary methodologies

7.2 Content and Materials

Clients are responsible for:

  • Providing accurate and legal content
  • Ensuring they have rights to all materials provided
  • Obtaining necessary permissions for content use
  • Compliance with advertising standards and regulations

7.3 Compliance

Clients must ensure their business practices comply with:

  • Applicable laws and regulations
  • Industry standards and guidelines
  • Data protection requirements
  • Advertising and marketing regulations

8. Prohibited Uses

Users may not:

  • Use our Services for illegal activities
  • Violate intellectual property rights
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to systems
  • Interfere with service operations
  • Submit false or misleading information
  • Use Services to spam or harass others
  • Engage in fraudulent activities

9. Intellectual Property Rights

9.1 Our Intellectual Property

We retain all rights to:

  • Our proprietary methodologies and processes
  • Website content and design
  • Software and technology platforms
  • Trademarks and brand elements
  • Trade secrets and know-how

9.2 Client Content

  • Clients retain ownership of their original content
  • Clients grant us license to use their content for service delivery
  • We may use anonymized case studies for marketing purposes
  • Work products created specifically for clients belong to clients

9.3 Third-Party Content

  • Third-party content remains the property of its owners
  • Use of third-party content requires appropriate licenses
  • We respect all intellectual property rights

10. Confidentiality

10.1 Mutual Confidentiality

Both parties agree to:

  • Protect confidential information received
  • Use confidential information only for agreed purposes
  • Not disclose confidential information to third parties
  • Return or destroy confidential information upon request

10.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available
  • Was known prior to disclosure
  • Is independently developed
  • Must be disclosed by law

11. Data Protection and Privacy

11.1 Data Processing

  • We process personal data in accordance with our Privacy Policy
  • Both parties comply with GDPR and Cyprus data protection laws
  • Data processing agreements may be required for certain services

11.2 Security Measures

We implement appropriate security measures to protect:

  • Client data and information
  • System integrity and availability
  • Confidentiality of communications

12. Limitation of Liability

12.1 Liability Limits

To the maximum extent permitted by law:

  • Our total liability is limited to amounts paid for Services in the 12 months preceding the claim
  • We exclude liability for indirect, consequential, or punitive damages
  • We do not guarantee specific results or outcomes

12.2 Exceptions

Liability limitations do not apply to:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breaches of confidentiality
  • Other liabilities that cannot be excluded by law

12.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Internet outages
  • Third-party service failures

13. Indemnification

Clients agree to indemnify and hold us harmless from claims arising from:

  • Client’s use of our Services
  • Violation of these Terms
  • Infringement of third-party rights
  • Client’s business practices or content

14. Termination

14.1 Termination by Client

Clients may terminate:

  • With 30 days’ written notice for ongoing services
  • Immediately for cause (subject to payment obligations)
  • At any time for one-time services (subject to completion status)

14.2 Termination by Company

We may terminate:

  • With 30 days’ notice without cause
  • Immediately for breach of Terms
  • Immediately for non-payment
  • If continuation would violate applicable law

14.3 Effect of Termination

Upon termination:

  • Payment obligations for completed work remain
  • Confidentiality obligations survive
  • License rights may be revoked
  • Data return procedures apply

15. Consumer Rights (EU)

15.1 EU Consumer Protection

For consumers in the EU:

  • 14-day cooling-off period may apply to certain services
  • Right to withdraw from distance contracts
  • Protection against unfair contract terms
  • Access to alternative dispute resolution

15.2 Digital Services Act Compliance

We comply with EU Digital Services Act requirements including:

  • Transparency reporting
  • Content moderation policies
  • Risk assessment procedures
  • User notification systems

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the Republic of Cyprus and the European Union.

16.2 Jurisdiction

Cyprus courts have exclusive jurisdiction over disputes, except:

  • EU consumers may bring proceedings in their home country
  • Small claims may be resolved in appropriate local courts

16.3 Alternative Dispute Resolution

Before litigation, parties should attempt:

  • Good faith negotiations
  • Mediation through recognized services
  • Industry-specific dispute resolution mechanisms

16.4 Online Dispute Resolution

EU consumers can access the European Commission’s Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

17. Miscellaneous

17.1 Entire Agreement

These Terms constitute the entire agreement between parties, superseding all prior agreements except where supplemented by separate service agreements.

17.2 Severability

If any provision is found invalid, the remainder of the Terms remain in full effect.

17.3 Waiver

Failure to enforce any right does not constitute a waiver of that right.

17.4 Assignment

We may assign our rights and obligations. Clients may not assign without our written consent.

17.5 Notices

Legal notices must be sent to: Email: legal@viralvaultlabs.com
Postal Address:
Viral Vault Digital Marketing Ltd
Office 1, 84 Archiepiskopou Makariou III
Larnaca, 6017 Cyprus

17.6 Language

These Terms are prepared in English. Any translations are for convenience only.

18. Contact Information

For questions about these Terms, please contact us:

General Inquiries: info@viralvaultlabs.com
Legal Matters: legal@viralvaultlabs.com
Customer Support: support@viralvaultlabs.com

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Cyprus Time)

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